Frequently Asked Questions
Everything you need to know about our fresh evergreens and home decor.
How long will my fresh wreath or centerpiece last?
Our fresh evergreens are handcrafted to last 4-6 weeks indoors and significantly longer in cooler outdoor climates. We recommend misting the back of your greenery every few days to maintain moisture and fragrance.
When will my order be shipped?
During the checkout process, you can select a specific shipping week. We harvest and ship our products in stages to ensure they arrive at your doorstep as fresh as possible for the holiday season.
Do you offer free shipping?
Yes, we are proud to offer free ground shipping on all orders within the contiguous United States. Expedited shipping options are available at an additional cost during checkout.
What is your return policy for live greenery?
Because our products are perishable, we do not accept returns. However, we stand by our 100% Satisfaction Guarantee. If your order arrives damaged or does not meet your expectations, please contact us within 48 hours for a replacement.
Can I include a personalized gift message?
Absolutely. You can add a custom message to your order during the checkout process, which will be printed on a beautiful gift card and included in the package at no extra charge.
How do I care for my evergreen products upon arrival?
Upon delivery, immediately unpack your greenery. If displaying indoors, keep it away from direct heat sources like fireplaces or vents, and mist regularly with water to preserve its natural oils.