Returns & Exchanges
At Lynch Creek Farm, we take pride in the handcrafted quality of our evergreen products and want you to be completely satisfied with your holiday decor. If your order arrives damaged or fails to meet our freshness standards, please contact us within 10 days of delivery for a replacement or refund.
Document the Issue
Take clear photos of the product and the original shipping box to help our team assess the quality or shipping damage.
Contact Customer Support
Email our farm team or use our online contact form with your order number and the photos of your greenery.
Resolution Selection
Choose between a complimentary replacement of your handcrafted item or a full refund to your original payment method.
Recycle or Dispose
Due to the perishable nature of our live evergreens, we do not require you to ship the original product back to the farm.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing